I purchased a fire grate (item number 899883) 40" Wagon Wheel Fire Grate and within the warranty time frame the welds came apart and it started to disfigure, bend, and lose its shape. It did not sit straight and would wobble. I filed a warranty claim and it was honored. The second one after some time developed the same defects. I filed a warranty claim and they were extremely difficult and argued that it is no longer under warranty because it was a replacement. I stated this was nowhere on their website under contractual agreements with the warranty. If a product is replaced and the replacement is defective too a company knows or should know that it should be replaced and cannot negate the original warranty. Since then they have changed their website to include this contractual language. Negotiations were going nowhere because I was looking for logic and reason where there was none; I offered to purchase another grate at a discounted rate. Titan agreed to this and send me another grate. This being the third grate experience the same manufactures defects and affected the functioning of the grate. Phil from the warranty department denied the claim and said it was wear and tear. Wear and tear is a vague term for them to not honor the warranty. I spoke to a Lewis from the warranty department on the phone and he told me to ask Phil to escalate it to be reviewed again. Phil emailed me back and told me he was on the escalation team and would not escalate it or have it reviewed independently. I asked Phil for their registered agent, address, and phone number for claims and disputes to be filed with and I have not heard back at this time. I will update this post with my TN attorney generals complaint and the BBB. I would not recommend their products and their customer support/service is extremely poor. It is my belief they are aware of these issues and refuse to honor their warranty by being vague and deceptive.