The worst customer service I’ve experienced. My shipment was lost and after numerous phone calls I was told to either wait 2 weeks before a replacement can be shipped out or pay for shipping and a new fire pit. I NEVER LOST THE SHIPMENT! 6 separate phone calls to customer service and requesting to speak with a supervisor, I was told each time by the reps that no supervisor was available. Then they proceeded to assure me and “promise” me that someone will call me back in 2-4 hours and that my case has been sent to escalation. Not one time did anyone ever call me back. How does a customer service center not have any supervisors?? I called different days of the week, different hours of the day and kept getting the same answer. Will not do business with this company again