Unimpressed. I own a Solo stove for another location and bought Titan's stainless steel replica. Heavier but not as efficient in reducing smoke. The lid is not as durable as Solo's and more apt to be blown by the wind and damaged. My real issue was the unit came damaged (deeply dented in two spots) and the box had no sign of shipping damage which means quality control is lacking. Customer service was quick to respond and offered me a new one. I hate to see extra shipping, boxes and a stove go to waste so requested simply a reduction in my cost. They only offered $13. Sigh. Titan will spend at least $100 to ship a new one and pickup the old. Customer service does not have the authority to make a good decision for the company and the environment. Waiting on my new one.
2 years ago
Ash & Ember has a
4.5
average rating
from
2,786
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.