I am giving 2 stars because I am not done. I ordered the 42 in Hemisphere Fire Pit. The post-order communication was OK. The package tracking was definitely sketchy as I was given three different arrival dates. When the fire pit arrived it was not in good condition. I contacted Customer Service immediately and was told to reply to an email with pictures so my claim could be processed. I did as was instructed and heard nothing for several days. I called Customer Service again and was told they had no record of my complaint. Apparently, the person I first spoke to sent me the wrong email. I was sent another email and sent pictures which were then acknowledged. My fire pit was rusted when I received it and became more rusted as the days passed. I was going to get a replacement but after watching the fire pit become worse and worse I decided to ask for a full refund. I am still waiting to see if that happens. I am hopeful but very discouraged that the fire pit was not as advertised and rusted on my brand new patio. This is my first time ordering from Titan Great Outdoors.