I've given this feedback through other channels, but you guys keep sending me different requests for feedback, so I'll keep giving it. I would rate my service very poor. I ordered two of the lutyens benches, as that was the available quantity on both your website and on your ebay sale. Initially tracking showed one of two shipped. I called to ask if there was an issue and was assured all was well and both were on the way. Only one package arrived, in very poor condition. It was obviously a returned package which had been retaped poorly and was full of holes. It was also the wrong item. When I contacted the customer service team, they informed me that there were in fact no items available to ship. I don't know what went wrong with your inventory system, but you sold me two items that you did not have. I was refunded for the one that never shipped, but the other refund is pending the pickup of the wrong item (scheduled for tomorrow 12/22/2022). I was contacted by Dumonique (spelling?) from your team regarding the order issue. I expressed my frustration over the failed order, especially since this was a Christmas gift for my wife. She informed me that there was no known restock date. I pointed out that there was one of this item on your ebay clearance site listed as a scratch and dent item, but that it was listed at the full price that I had paid for the new items. I asked if something could be worked out to offer me the scratch and dent item, perhaps at a discount considering the fact that you had failed to deliver my items and it was listed at full retail. Basically Dumonique insisted that their was nothing she could do within policy. She insisted that the ebay account was managed separately and that she had no ability to influence the sale. I suggested that she contact whomever manages that account and attempt to arrange something to satisfy my purchase. She simply stated that she would not do that. The lack of attempt to resolve the issue is beyond unacceptable. I have worked in consumer manufacturing management for 25 years and been directly involved in resolving consumer issues. I know very well that there are options that can be worked out in these cases, with management approval. There simply was no effort made. Instead of working to resolve the issue, I am left to arrange a pickup and return of the wrong item you sent me on my vacation time from work. It is extremely unlikely that I will do business with Titan in the future, nor could I recommend a company that mismanages it's inventory and makes no attempt to rectify the situation with the customer.