On December 8th, I logged into my Titan Attachment account and made corrections to credit card and delivery addresses which included the deletion of the address at: Violet Hill, AR 72584. These changes were saved and accepted by your system for my account. I then placed an order that day, Order #11100316649. On December 16th, I opened a new account at your sister website Titan Great Outdoors. I only included one (1) delivery and billing address for this new account at: Houston, TX 77065. I then placed item/SKU number 899948 in the cart and entered payment information. However, prior to checking out, I made a call to your sales support staff to determine if your firm could transfer/add my sales tax exemption certificate from the Titan Attachment account to this new Titan Great Outdoors account. The sales support person determined he could do it (unfortunately I do not recall his name) but he stated he would have to complete the order for me. He did so and gave me the correct dollar amount without sales tax. At no time during our discussion did he ask me for a delivery address. I assumed he was looking at the one (1) address I had entered for the new Titan Great Outdoors account. He completed the order and I disconnected the call at approximately 1:41 pm CST. Approximately, one (1) hour later I received the email confirmation (Order # SO_58157) which to my amazement showed the delivery address being at the address I had deleted over one (1) week ago under the Titan Attachment account. I immediately called sales support and a person returned my call at 3:03 PM CST (again do not recall her name). I explained the problem and she sent an email request to her supervisor to cancel the order. She also stated if they could not cancel the order, then they would wait until the order shipped and then Titan could request the carrier to redirect the shipment to the correct address. On Monday the 19th, at 7:52 am CST, I received an email confirming the shipment was ready to go and was awaiting carrier (UPS) pickup. It reflected UPS tracking #1Z1A2T010395626302. Again, I immediately called sales support and after more than 2 hours of holding and talking I was once again assured the shipment would be redirected and was given Ticket #1606164. Twelve (12) hours later at 7:52 pm CST I received another email from Titan advising the carrier had picked up the shipment and said shipment would be delivered by end of the day, on Tuesday, December 20th. On December 20th, at 1:57 pm CST, I received a Titan email advising the shipment/Order had been delivered. Please be advised I have not been at the AR address since November 2021, that I do not have the package in my possession and most importantly the failure of your sales support person requesting a delivery address from me was the cause of the entire problem. In addition, other sales support personnel did not properly monitor the shipment to enable it to be redirected to a correct delivery address. In conclusion, please issue a credit to the applicable credit card in the amount of $85.97. Your earliest attention to this matter would be greatly appreciated.