I purchased a titan smoker for $700 in November 2022. Shipping was delayed but it finally arrived. I assembled it and found that it was missing some major parts. I contacted them and they told me it would be 1-3 months to get parts. I used it 3 times and the felt seal fell off and the regulator top fell off every time I used it. The seal was not correctly attached and they had not drilled the regulator top to allow bolts to be put in to hold it in place. It is now February, and I am unable to use it all I get from titan is we are looking into a solution. Clearly, they are trying to run out the 12-month warranty and not repair anything. I buy a lot of things from Titan but have never had a warranty issue previously. This cooker is useless as is but they won't replace it or fix it or refund it.