Embarrassing. They basically sent me the shell of a grill, which is completely unusable with the parts I received. I understand this is a scratch and dent, but it arrived with NO hardware at all. No nuts, bolts, screws, or washers to assemble. They didn't even include the hinges for the top. No rod for the rotisserie or forks at all. They did include a motor, but it was burnt and broken. The shaft was sheared off, and the outside was all charred. The vent covers fell off, there was no thermometer, and the inside supports were both bent too. I spent over an hour on hold with customer service before anyone answered, talked for five minutes and then spent another half hour on hold with no resolution. I was told because it was a scratch and dent, there is no warranty and no returns. All for a grill that is unusable. It looks like they had a bunch of junk parts from other returns that they threw in a box and charged me a lot of money for.