Package with grill grate arrived with visual damage. Grill grate had corresponding damage with side rail bent, paint gouged and scratched. Unit is dented/bent and scratched/gouged in several places. I bought the package protection at checkout. I took pictures and sent them in 15 minutes after delivery. Titan offered me 5% which is about $5 to settle. This could sell as a scratch and dent item for 25%-50% reduction. Very frustrating, very slow customer service and horrible resolution. I bought a new product and I want a new product but am being forced to accept a scratch and dent factory second. The product packing is not sufficient for the item weight. Buyer beware.