Very disappointed in your return policy. I paid $129 for an outdoor grate that ended up being too big to use. That was my fault and I would expect that to cost me something on the return. However, after jumping through your hoops to provide photos and emails, as well as trying to make the original box suitable for shipping, it was going to cost me $126 to ship it back to you. From there I would incur a 20% restocking charge.
This is not a good policy if you want return customers. Just so you know, I will NOT be a return customer.
1 year ago
Ash & Ember has a
4.5
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