If I could give this rating of zero, I would give it a zero. First off I was told that I would receive my grill on 26 August. I ordered my grill on 16 August. Therefore thinking that I was going to get it, I planned an event which I was to receive about $300 for. On the 26th. The guy pulls up with the truck I feel like I'm going to get my grill only to find out that the grill was not on his truck. He told me that they had put it on a different truck and I would get it on Monday. I called Monday to find out about what time only to be told that they would try to get it to me Monday but it would be there Tuesday. Now, I've lost the income from the event and I've taken off from work on Monday now I had to takeoff work on Tuesday. I called Titan back to see what they could do, and to possibly get some compensation for all the lost income, I was told they would get back to me either by email or via another phone call. Not only did titan not get back to me. I got another email that said I was not gonna get my grill until September 2 and then got an email from Titan with them saying it wasn't their fault and they would not be compensating me. The delivery company then goes on to say we couldn't find your grill. We found it and we sent it out. I have been a faithful customer of Titan for many years, but this was the worst service and explanations of no help whatsoever to get compensation. I was given at least four reasons that titan feels as though they should not have to compensate me. I kept telling them although the delivery company did not do their job my contract and payment went to tighten. I would have appreciated at least someone calling me to explain to me why they couldn't compensate me for everything that I've lost in this, not to mention I didn't even call when I got to Grill to put it together. I was missing a few bolts. I didn't want to deal with them anymore as much as I like the products I don't think that I will ever deal with Titan again.