One of the legs for the Live Santa Maria grill I received was milled improperly. The top two holes were milled on the bottom of the leg and vice versa. I sent a message to CS and then followed up with a telephone call. I was told that the item was out of stock with no upcoming date of when it would be back in stock. I therefore had two choices, to return the item or to have the leg's holes property drilled. If I did, I would have to provide a quote first for approval. I live in a rural area... It takes 1/2 hour to get to a grocery store, let alone a metal fabricator, the closest actually being about 1 hour away. So, Ash and Amber wants me to go to the fabricator, get a quote send it in, and then IF approved, go back and have the work done. 4 hours of travel. This is for a mistake done by Titan's workers and not picked up by QC! I can't send the unit back as after I did an inventory of the items, I threw out the packing materials at my local transfer station. But that's beside the point. Ash and Amber should be offering me a discount on the unit or providing me with a preapproved amount for the milling. That would be good customer service.