The website, including the online ordering & payment options, were very easy to use. The catalog & individual item pages were uncluttered and very informative, with great photos, videos and details so I felt confident that what I was ordering would be exactly what I eould receive. The ordering & payment options were also secure, and I aporeciated the ease of being able to contact real, live people vua chat, email & phone with question & concerns or to place an order & make payment if I wasn't comfortable doing it online. The firepit I ordered was priced very reasonably - better than others I'd seen from a variety of competitors, and the reputation that Ash & Ember has, not just for quality, but also for standing behind their products, is what made me chose them for my business. My order arrived quickly, with Ash & Ember sending me frequent, timely updates with detailed tracking info. And it - the 32" Hemisphere firepit - it gorgeous! So we'll made, very solidly built, thick steel, no burrs, scratches, scuffs or rust, no loose, cockeyed or flimsy welds, bolts, joints, etc. Clearly made by skilled craftsmen who take pride in their work. As this was a milestone surprise birthday gift for my husband, having it arrive and exceed my expectations was awesome. I called a few days later to ask a few questions re: painting it to keep it black vs allowing it to develop a patina. My call was quickly picked up, and the agent I spoke with was quite helpful and professional. It's been a bit rainy dince it arrived, so we haven't had our first fire yet, but even in the rain, the pit loojs amazing on our patio. Can't wait to have folks over to help us enjoy it. All around, an excellent experience, and I'll be recommending Ash & Ember to others.