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Lydia A
Absolutely worst purchase ever. The grill was faulty from the beginning with one of the firebox doors not working and the moveable grate getting stuck. On the third use, one of the wires that's lifts and lowers the grate broke rendering the grill unusable. The company that makes the grill (third party) wants us to disassemble, pack and ship the 300+ pound grill back? This would take hours and hundreds of dollars, plus help to carry it. We feel like we've been taken advantage of as there is no way this item was designed to work properly. I feel ash and ember should stand behind this product and resolve the issue but they just referred us to the third party, who is useless. Please, if you're looking for an Argentine grill, look elsewhere. This one is a complete fraud.
11 months ago
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Ash & Ember has a 4.5 average rating from 2,786 reviews

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