My wife and I ordered two fire pit grates and two pizza stones for two of our children and spouses. The grates were awesome: high quality and exactly as described. Absoluely spectacular! Both pizza stones unfortunately arrived broken (probably the fault of the delivery service, I'm guessing). That was disappointing, but that's not the full story. I called Ash & Ember customer service, spoke with a very helpful young lady, in in short order received a full refund. Count my wife and me as VERY HAPPY Ash & Ember customers. Things don't always go perfectly in life, but when issues arise (such as with the pizza stones), the true character of a person or company comes to the forefront. And in the case of Ash & Ember, they did a wonderful job addressing the issue.