It pains me to even leave one star. Ordered a Chiminea with expedited shipping for Thanksgiving. The piece did not arrive on time and it was severely damaged when it got here. We have since received two replacements, both of which were shattered upon arrival. Customer service is terrible and turns out they have 'no control' over the situation (per them). I now have about 250# of broken chiminea parts and they tell me I can do whatever I want with the broken pieces, but they won't schedule anyone to pick it up. I can get a refund, less the shipping fees (including the expedited shipping) of course- so now I get to pay 'extra' for something that I never received. Steer clear of Ash/Ember/Titan!