I enjoyed the trial period and the 2 reports that I received. I decided to cancel my subscription and sent an email requesting to cancel my account before the trial period ended. To my surprise, I received an email from Markus explaining everything and verifying everything and then confirmed that my account was closed and no further charges would happen. I could not believe how easy it was and how polite he was. I was asked if I could tell them why I cancelled and if I had any feedback on their website or my experience with any of their advisors. I gladly told them and they were thankful and Orianna sent me the nicest email thanking me. I appreciate their customer service associates very much. They made it so easy and appreciated my feedback. Great job!