I'm still in shock as I write this and extremely upset. I've been an Asos customer for almost 10 years and the way I've been treated is abysmal and not at all what I would expect. I tried to log into my account yesterday and found my account was blocked due to 'suspicious activity'. When I tried to speak to someone on live chat I was told my full name (which is on the account) is NOT the name on the account and they wouldn't help me any further. At that point I was extremely confused and annoyed but it gets worse. This morning I get a clipped email from Asos verification saying my account has been closed and I'll never be able to place an order with them again as my bank advised a payment was fraudulent and Asos were charged for the value of the order??! Which order, what are you talking about? This is simply NOT true as I've just spoken to Starling Bank now on the phone and they confirmed they did not make a claim against Asos. The Asos email tells me not to contact them at all anymore and all future emails will be ignored and to speak to my payment provider - which I've done. I'm so confused, angry and upset as I have NO IDEA what this is about. So disappointed in the way Asos have treated me without attempting to make contact with me first to clarify anything. I've never been flagged for fraudulent activity and my bank are just as baffled. Just unbelievably callous treatment by Asos.