Asos sent the wrong items so now i have to re order. At full price. Useless I ordered several items in the Black Friday sale but when the items came (over a week later) it was completely the wrong parcel. Not one thing i ordered came. I spoke to someone on chat who apologised and advised me that i would be refunded when i return the item (It is due to be delivered 10 days after i posted it back). I spoke to asos about them sending what i actually ordered but they said i would have to wait for a refund then re-order the items at their non sale price!!! It isnt my fault they effed up. I spoke to asos chat 3 times, the first time i was told i would be refunded the difference in the price of items when i re-order and i was given a reference number. The next person i spoke to was vague and only gave generic answers (The same answers over and over). Then the 3rd person, well i was on chat for over a hour with this special breed, i would ask a question, wait 7 minutes and get an answer (vague), i would re ask my question in several ways to be given the same effing answer, this went on for a hour. Absolutely useless, i will NEVER use asos again. For such a big company how can your customer service be so bad, especially when its asos that messed up my order! Avoid at all costs, it isn't worth dealing with them, or should i say attempting to deal with them.