I didn’t want to write this review but I think they really deserve this. I have never ever in my life come across a more unhelpful and uncooperative company than ASOS. I was sending back an item to Ernest Jones the item was really expensive and cost me around £400. I was sending it back for a refund. Unfortunately the post office scanned a wrong barcode and instead of scanning the QR code for Ernest Jones they scanned a QR code for ASOS. Hence the post office stuck an address label for ASOS on my parcel which was meant to go back to Ernest Jones. When I came home I realised what the post office had done I immediately contacted ASOS to alert them about the mistake and requested and pleaded them to send the parcel back to me once it was delivered to them by mistake. I contacted Royal Mail and told them about what had happened as well they said they couldn’t help me at all and the parcel would go to the address written and specified on the label. This mistake happened on a Saturday I immediately reached the post office on a Monday and tried to recover my mislabelled parcel however the post office told me the post from Saturday had been collected. I contacted ASOS again after reaching home and told them that I had tried to recover the parcel but I couldn’t and that the parcel would reach them definitely and asked them to return it back to me once it was delivered to them. Each time I contacted them they were not interested in helping me and kept on copying and pasting their terms and conditions to me and kept telling me it wasn’t their responsibility. I told them I know it’s not their responsibility but I was only asking for help and that I was their old and loyal customer. I requested them to please help me out as I was a student and could not afford to lose that parcel. They just wouldn’t help and kept on saying it’s not their responsibility. I followed and tracked my parcel and it was delivered to them on the 4th of November 2020. The tracking number was XF283274805GB. I contacted them again after delivery and asked them to alert their warehouse and requested them to please send the parcel back to me I said I would pay the return postage and gave them my address and my contact details. They just wouldn’t help me at all and kept on saying it’s not their responsibility and didn’t even alert their warehouse as I requested them to. After pleading and pleading they said if it was found they would contact me but they couldn’t guarantee it would be found and it was not their responsibility. I know it’s not your responsibility but for the sake of humanity I’m only asking for your help and i find it totally disgusting that they couldn’t help. I had done my best and there was nothing more that I could do and unfortunately I had to now accept that I had lost £400 of money. On the 26th of November 2020 I received a missed call from the following number 01226 084983 they didn’t leave any voicemail message for me and when I called back the call wouldn’t go through. I searched for that number on the internet and found out that 01226 is a number from Barnsley. I contacted them again and told them I had received a call from this number and told them I suspected it was from their Barnsley warehouse. They still wouldn’t help I went onto live chat and all they wanted to speak to me about was orders it’s like I was taking to a bunch of robots I kept on explaining and explaining and they refused to understand. It is now the 15th of December 2020 this horrible company still has my Ernest Jones item and are unwilling to return it to me and I have lost £400 worth of my hard earned money and I am a student. It’s a complete shame that such a huge company like ASOS couldn’t help a student and a loyal customer out and they couldn’t return my parcel back to me which was sent to them by mistake. A totally ridiculous and money hungry company!!!