The worst shopping experience of my entire life. My Black Friday orders were meant to arrive on December 1st- they just didn’t. I’ve now spoken to 6 advisers and am absolutely no further forward 15 days later. These orders were worth over £300 and have miraculously gone missing and not been despatched from the warehouse. The live chat advisers are an absolute joke by the way, don’t even bother. They don’t resolve anything and everyone gives conflicting advice, no ones trained in the same way and no one has a clue about what’s going on. I know they outsource with call centres like Teleperformance etc but the least that they could do is just give all of their staff the same information so that customers are kept in the loop. Nobody’s actually done anything to help me so far, I’ve had multiple replacement requests that have failed for some unbeknownst reason and I’m now in the queue waiting for a call back from a manger that could take up to 3 days. 3 days.... when I’ve already waited over 2 weeks for some help. ASOS customer service is absolutely shocking. I’ve spent thousands of pounds with them in the past, and I vow to never ever spend another penny with them. NEVER EVER ACCEPT A REPLACEMENT. You won’t get it. I have absolutely no faith that anything is going to be done here. ASOS are an absolute joke and I’m about to write the Ombudsman. They clearly can’t deal with their own problems- so I’ll be taking it further.