SCAM COMPANY THAT LIE TO THEIR CUSTOMERS AND STEAL THEIR MONEY I would give them 0 stars if I could. Made an $170 worth order that was supposed to arrive on December 11. Now it’s Dec 19 and I haven’t gotten it yet. The package was sent without any tracking number and was obviously stolen or lost. Despite their website says “if your package hadn’t delivered on time give us a few extra days” the Support said I have to wait until January 8 (which is the whole month after agreed delivery date and almost 2 months since the date I placed the order) so they could start thinking about giving me the refund. They also proposed me try to contact postal services and ask them to find my package for me. This all is breaching the Consumer Rights Act. First of all, the seller is responsible for the package until it’s delivered and has no rights to tell the customer “try to find it”. Secondly, if the order wasn’t delivered on the agreed date the refund or redelivery should be assigned without asking to wait for another month. My friend said they did the same to her: asked her to wait for a month saying that only after that they’ll be able to refund her money, but when she texted them again on the agreed date they said it’s been a month now and they don’t have to refund her anything. With asos I lost $170, have nothing to wear for Christmas and my friends and family won’t get their present. They are just scammers that will steal your money and send nothing back.