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Anonymous
Be careful when ordering from them!!!! Their site is glitchy and doesn’t always save when you make updates. I tried multiple times to change my shipping address and it didn’t update properly and was shipped to the wrong address. When I contacted customer service they kept sending me a generic emails telling me the steps I needed to take which I told them were impossible for me to do since I moved across the country. The first rep, Jo ignored my email. So then I contacted them on the chat. She also sent me the same generic response. I explained to the rep that their site was glitchy and wouldn’t save my updated address which was why it was sent to the wrong address in the first place. I sent her a screen shot showing her the proof that it still wouldn’t update. She finally told me not to worry, that I would receive a refund. I was then emailed by Georgia the next day who told me I wouldn’t be receiving a refund and sent me the same generic email as the two before her. I replied again explaining my same predicament and she went on to ghost me. The most unhelpful customer service. It felt like I was communicating with immature teenagers over text. They were hard to get ahold of, distant, didn’t believe me, went back on their word, and all ghosted me in the end. I am extremely disappointed and will not order from them again.
3 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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