I always usually shop at ASOS as I have the next day free delivery scheme. My last few orders have been arriving 4/5 days late, when you speak to ASOS they just tell you to track the order. I know I can track the order, I’m wondering why I’m paying for next day delivery but waiting 5 days? My last order than came 8 days late.. this really annoyed me as it was a Christmas present and I’d specifically paid for next day delivery. On the 6th day they told me they would issue me a refund for the inconvenience. On the 8th day they messaged me saying ‘no more refund as the item has just been delivered’. I then had to really complain about the fact it was 8 days late and the ASOS worker begrudgingly gave a 10% discount (which I get anyway as an emergency service worker). Their delivery system is awful and always late, and their drivers have left my packages in all sorts of places - rarely actually outside of my front door. They’re very lucky nothing has been stolen or I would be taking it further. I wouldn’t recommend ASOS, the customer service is non existent, no point paying for next day delivery as it never comes the next day, the staff are less than helpful and the drivers simply cannot be bothered to walk up one flight of stairs so they leave it wherever they please to be easily stolen.