my 15 year old daughter ordered xmas gift never arrived and she is having great difficulity getting a refund even though they have reportely done investigation and can plainly see hermes never delivered this have requested refund twice and still waiting,do not order off these horrific is something goes astray am furious my teenage daughter is having so much trouble getting her money back will be looking to seek advice from legal team asos you cant treat people like this i myself wont be ordering from you or my daughter ever again,shape up or see your customers dissapear