am honestly surprised that I have to leave ASOS a 1 star review as I truly love the website and the items they sell however I had a very bad customer service with them. I ordered one item for 45 GBP start of December which was supposed to be shipped on the 14th due to the busy period of Christmas. One day before the shipping I have received a refund and and email informing me that the item was not in stock anymore ( it was in stock when I ordered it and when contacted the customer service they said there was an error and the item was sold out) however I went back to the website and the item was there, just one size up and the price has risen to 85 GBP ( coincidence?) so I contacted the customer service again saying that I was not happy with the error they have made as it was a very important Christmas gift and as it was it my fault I wanted the larger size instead of the refund; they informed me that it was too late to do that as the refund was already processed and advised me to buy the item again, then I spent 30 mins on the chat arguing why would I pay 40 pounds more on the same item if it was not my fault and they made the error, after all that discussions they confirmed that once I would buy the item for the new price they would refund me the difference, so I did. On the 20th of December I have received an email saying that the refund will be in my account in 10 days, is it too obvious to say that I still have not received it? I contacted my bank as well and they do not have a record of this transaction. I keep chatting with different operators at ASOS and some are saying that the refund was processed and they will give me a transaction Id ( still nothing) and some are saying that the refund was not processed at all and they just asked for it ( this was on the 6th of Jan). I contacted the chat again today (10thJan) and they still do not know what happened and they keep saying the same thing over and over again, that they will contact their refund team. I have been waiting 20 days for this refund now and still have no clue what it going to happen. So Bad!