The worst delivery experience in my life! Number of my appeal is 26676860 It is almost one year since I made an order there (#480043058) after it came to my country I asked to send it back. I thought that it should be automatically and I don't need to worry about money return. But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem. After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges' Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. l do understand on this occasion you will be disappointed by this outcome." But in next email they wrote - quote: " As it’s been confirmed that your order was successfully delivered and signed for, as much as I would like to, we’re not able to refund you. " How to explain this? Who received it? ASOS not interested to keep my like loyal client and make a refund , my order was $255.81 it's big money for me , and now I don't have order and I dont have money!!