Please be warned. I have been a loyal customer of ASOS for 2 years now. I Pay for the next day deal for 2 years in a row. I use vouchers to make my purchases as my job allows me some discounts using ASOS and other retail stores. I have been ripped off when i requested for a refund by £100+ in 2019 and they managed to get away with this as I had many vouchers and it was too confusing to proof that these were not part of a refund so I let that case go. Last 2 refunds I have requested in 2021 and Asos refuses to issue these claiming that I have redeemed the vouchers i was refunded. Hear me out. One voucher is the amount of £17.50 and I am owed £18.90. This voucher was the remaining amount from another purchase I made beforehand. Yet the claim I was refunded the amount (knowing its less that what I am owed so this makes no sense) and while one lady I spoke to understood and said I will still get a refund soon for the correct amount, ASOS have dared to come back to me saying the same thing about their claims and I am back to square one. I have made a claim using Resolver but yet again I am being told to basically f*** off and I will not get this refund. The second refund is the amount of £16. I have a voucher of £14.49. Does this make sense? no. It does not. ASOS have found a loophole to rip me off again and each time they made claims of my refund they never sent any kind of solid proof. it was their word against my many screenshots and proofs. Avoid at all costs. Or you'll be the one dealing with their terrible customer service next.