Completely unhelpful customer service, reading through these reviews I totally agree that they are a sham of a company.. I placed an order on the 16th December and returned some items on the 23rd (before Christmas as I wanted to abide by their returns policy and factor in for postal service delays). It was returned by their free return policy and they say it never arrived. Placing the onus on the end user to chase up a return on a courier that they have a contract with seems unusual, not to mention that their customer service are unhelpful, lacking compassion and unwilling to actually provide "customer service" I won't be ordering any further items from Asos..