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Tara
Products don’t fit to size it’s always a guessing game. A lot of stock not in stock. Worst part of all is your experience of something goes wrong, this is when you truly see how much you are valued or not as a customer. My order never arrived, the picture DPD left was of a different address entirely, I went the address the front doors were wide open (as they were in the dpd picture) and there was builders in and out. It is a block of flats and was left in the entrance so anyone could have picked it up and walked away with it. Never the less 10 days later and no update, replacement or refund. I chased many times and even encountered a very rude advisor although the rest were polite. I wanted to share a video of the address versus me going into my home or a anything to provide evidence and no! I have to keep waiting and am £100 down. To top it off it was my birthday and I ordered some new jeans to wear for a birthday dinner that never arrived. Now I have come to see ASOS does not let you give feedback or review their service. They only allow for feedback on products or technical faults so they don’t effect their score. This is shocking and just overall I’m super upset. Ordering online is not the best at times but I have never had this issue so maybe this is normal. I just wanted some birthday jeans.
3 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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