I wish it could give it -100 stars but will have to do with 1 star WORST COMPANY and WORST EXPERIENCE EVER! This is my first time writing a review - experience was so bad that I had to write one. I will just say that I have experienced better service on ebay and that's saying something. NEVER AGAIN!! KEEP AWAY!!!!!!! I ordered a 5 pack of an item, they sent me a 3 pack. I requested they send me another two as they set me only 3 and I ordered 5. I provided images not only of the three items but of the packaging including the tracking number and barcodes on the shipping label and it clearly says "3 pack" on it. They refused, they said first I need to send the first three back so they can 'verify' it which will take 7 business days and then perhaps give me a refund, and perhaps not. I don't have time for this nonsense, I work all day every day and need to hold my job. They had all the details and photos and they could easily check all the details, check the barcodes, check their warehousing and inventory management systems and check what they sent me, but they refused to and instead sent me a bunch of hoops to cross through, in the hope that it would be too much and I would just forget about it. Well I havent and I will never shop with them again! Even eBay once you send photos, they check what they have sent you and if you are correct they will send you the missing pieces without hesitation - I know because it just happened to me on ebay.