Gladys at customer service was completely unhelpful and after 1,5 h on chat I was basically in the same point.I ve got email confirmation of return nd refund which meant to be issued to my bank in space of 5-10 days.after contacting customer service a month later(as there was no refund in meantime) Gladys told me that I ve to send him a confirmation of postal order for the refund.otherwise he can only give me a gift voucher.I ve received the item at 30th of December.Gladys told me that they would only accept the return nd money refund if the unwanted(very wrong sized)jacket would be returned by...31th of December lol..yes 2 !!!days return policy .I ve post the item back at 9th of January,and didn’t keep the slip after I got an confirmation email saying:your money are coming .I will be avoiding yous at any costs.and spreading this great fame as far as I can.