Not received the goods , contacted customer service but got response, Hello Durga, Thanks for getting back in touch. I understand how important it is for you to get your money back for the order that you did not received. Let me advise further to help you out. As DPD did not accept liability to your order we are unable to refund you for this order as they are claiming that the parcel was delivered to correct address successfully. I would advise you to get in touch with DPD and raise this to them or you can also try to raise a claim to your bank to see if they can refund you for this incident. I know that this isn't the answer you're expecting but I hope you understand that I'm helping you according to our process. If you have other concern, you can try our self-help service link by clicking or, you can also contact us back by clickingThank you and stay safe! Best Wishes, John ASOS Customer Care