Spoke to a member of staff via the live chat on the ASOS website; enquiring about a return i did not receive. I believe her name was 'NATASHA' who wasn't very helpful at all she was quite rude and did not help with my issue. I spoke to a lovely helpful gentlemen over the phone who was able to help me take a step further to working out my issue. I understand that not all staff are unhelpful and rude, but it certainly isn't nice to be spoken to in an aggressive, rude manner and does not portray a 5* online customer experience.
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