So, Tried to place an order with ASOS following them sending me a 20% discount code....did not work on their system and concerned re items going out of stock, so placed order and messaged them to ask can they apply 20%....answer no.....asked for someone to look into as surely can see my perspective....answer no. Later tried it and discount code did work, so clearly their system issue. Still no one interested in this. I said I would therefore send order back and replaced order....code stopped working again...they offered me a 10% code instead !? How is that fair? So now I have 2 orders on the way, one with 10% discount and one without. Orders BOTH RECEIVED IN ONE BOX WITH NO INVOICE.....2 x socks packs were both wrong items in both orders, 1 shirts big hole in them, 1 missing item all together.....tried to get help.....TOOK 1 hour and 55 Mins on a chat to get them to refund fir 1 missing item ( still not done just said it would be) and get the returns labels.......they told me to PUT BOTH RETURNS LABELS ON SAME BOX WITH 2 orders.....I said how will that work as Hermes will have One parcel with 2 different labels on ? Which do they scan? It will cause issues. ASOS said no it is OK....so I messaged the Hermes guy and he said I can’t accept a parcel like that! Asked for a manager/ complaint to be logged at ASOS ...answer no...SERIOUSLY, HOW WRONG CAN A COMPANY GET IT......answer THIS WRONG! Seriously dreadful...I have no words to describe it all....above just facts... Agent in last part of chat advised managers are ‘ not capable’ of helping..says it all really.