More than 38 minutes waiting for her to find a solution on why I havent received a student discount after I applied 3 months ago. After 38 minutes she wrote back and said: Oh this is pending, not your fault but we need a letter from your UNI to prove, the ID card from Uni is not enough etc etc. Then I sent the paper in pdf and she couldnt open it (weird). NO HELP AT ALL! No willingness to help as well. Clearly.
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