I made an order on Friday and paid £100 for next day delivery. Then I was notified Saturday it was out for delivery. So imagine my surprise when nothing arrived. Contacted Asos customer services the next day, who said it had been delivered. I told them it had not, and went through the standard check the property etc. Contacted Asos today and conversed with Trina who said it works be delivered Tuesday! I then asked for the order to be cancelled and refunded, and was then told it could not be done until the parcel had been returned to the warehouse which takes around 14 days. Despite numerous requests to have my complaint escalated to a team leader, I was advised I would be told the same thing and I was not transferred to anyone higher in customer care. Appalling customer service offered and the second time this had occurred, ordering from ASOS.