service ORDER NO.:612574472 SHIPPED DATE:02 May, 2021 Really diagusting team of agents especially rozalina and Natasha abrupt and rude. Paid for a same day delivery £7.99 got the despatched email never turned up. was rold by rozalina still being packed that was 23:00pm at night but had to wait until midnight to get a refund? why when it has not even left your warehouse. Next morning told by Natasha has left but need to wait 2 working days for delivery, cannot not chase city sprint? I highlight this is a same day delivery courier, so why would you not ask were the item is. I advised cannot except delivery.during the week due to work but been advised i need to wait attempted delivery then wait for item.to be returned before i get a refund. also i have Premier delivery but yet i have.to wait basicall for a standard delivery. Asked for complaints procedure i get feedback email totally different from complaint. Rozalina unprofessional and does not know how to speak.to customers needs training in how to speak.to customers rather yhen treated them as her friends (God Bless!) and Natasha ends conversations before answering questions asked because she cant be bothered to answer or she does not know. Disgusting Asos.