Absolutely shocked by how poor the customer service is now at ASOS! First of all there is only the Customer live chat option which two nights running kept me waiting 20 minutes and was laughably poor. Absolutely getting nowhere with live chat and found an email address but got a message back saying this is apparently now unattended 🤦‍♀️. Made an order yesterday and bought years premium delivery subscription. Got the email confirming premium delivery and made a second order. I didn’t realise until after the order that I had been still charged another premium delivery charge on second order. Went on the really poor chat service yesterday and after 20minutes waiting was informed ‘can’t deal with it as it needs 24 hours to show up but don’t worry with the chat reference no I gave you, they will know to refund you etc’. Called tonight with the chat reference number and an idiotic conversation followed about have I checked the cookies on my phone?!? Still no refund and I’ll have to call the live chat again!!