If there is a 0 star I would put that. Ordered a few dresses for a wedding on May 29 and they send wrong items and returned the products 0n June 23 and when I contacted cc they sent a voucher of 143.64 euro and since then am contacting the cc almost every day regarding the refund, and each time I have explain them what happened right from the start, takes minimum of 2 hours chat. Every time they say return is on its way and now its 4 months and no sign. Two weeks ago a cc agent gave me different order number and a date and said oh your refund is successfully how could it be a successful refund when Its not my order and when they sent it to someone else. Then she took my PayPal details and said once they receive it I will get my refund, and no sign yet, to be honest, she was a very good cc agent had good patience to go back and find what happened ( all others were like, oh your refund is on its way) . If I try to chat with the cc team, they just end the conversation without any explanation, its not once or twice its happening recurrently The worst cc I have ever experienced!!!!