I ordered a jacket and got next day delivery and paid extra for it. It has now been over a week and the jacket is still nowhere to be found. The original package that was sent out was damaged and got lost. I have spoken to ASOS 8 times and every time, the customer service team simply lie and say that the package will be delivered “today or tomorrow” just to get rid of me. As the original package was lost by Hermes, ASOS sent out a second package which again, is nowhere to be seen and they are sending me false information daily. Very appalled with the customer service team as no one has been able to sort out my issue and they clearly do not care about their customers. Worst company and i will not be coming back or recommending ASOS.