First and Last time!! Parcel got delivered in a safe place which was never provided. Parcel was stolen by a junkie and reported to police. CCTV and crime references provided to Asos. I was asked 100 times “is the parcel with a neighbour?” “Are you sure you checked everywhere?” Like a FKNG IDIOT or a 5 year old!!! All of this whilst I sent the CCTV images of the parcel being stolen and a police reference and after having to mention multiple times the parcel was stolen. Got told to get in touch after 48 hours for Hermes to conclude investigation. 48 hrs later Asos claims 48 hrs have not elapsed yet (they must be on a different time dimension) and to contact them next day for a replacement. Next day I had to explain everything again like an idiot I was asked the same questions again. I was told once again to wait and wait… I asked over and over to speak to a manager and I was told we appreciate your feedback and will work to improve our service… NO! I want to speak to a manager I dont care about your internal feedback!!!! After an hour chat with a customer service rep with the customer service skills of a peanut I finally got transferred to a manager (the only normal and helpful person Raquel) which told me if I still didn’t hear back by the next day to get in touch again for a replacement/refund. Today got in touch for the replacement… most items are now out of stock because I had to wait for the hermes investigation which guess what? 5 days later is still open…. (Shock!) and one item was not available in size M anymore, so I asked to replace in size S but… NOPE! They can’t do that! HAHAH they can’t replace in a different size… OMG ABOUT TO LOOSE MY S***T OUT OF MY ASOSLE soon!!!! NEVER AGAIN NEVER NEVER NEVER MOST AWFUL CUSTOMER SERVICE EVER! I own 3 businesses and I am also a customer service manager for a major european company… I am shocked by the service provided. Excuse the capitals and the swearing but oh my… I needed to get it off my chest!