The customer service is really bad especially the chat room , they tend to reply with the same template or scripted replies and I don’t feel like I’m being serviced. I have been given two different reasons on the parcel not being delivered to the same location that I have ordered with the same courier service before… the customer service only asked me to reorder and to message the courier directly, I wonder if that is the consumer’s job? Only pushing the responsibility to the customer rather than checking on their backend , I have collected the evidence regarding this situation and I hope someone in @asos #asos can contact me . They never even offered to investigate just asking me to leave the chat without providing a valid solution. I read the terms and conditions, checked the tracking status and have been surprised twice that my items were refunded without my consent. They told me I did not pay custom fees when clearly I could see on the tracking the parcel hasn’t even been sent to the airport for me to be able to pay any sort of fees… it is an unacceptable behaviour and unprofessional for this type of customer service treatment, I urge Asos to please take serious action