Premier customer for years, shopped almost exclusively with ASOS and must have spent thousands of pounds over the years. The customer service has become so awful that I’ve stopped shopping with them. Orders started to arrive that were wrong, never on time despite being a premier customer which was guaranteed next day delivery. Contacted them to let them know an order than was 2 weeks late arrived and it was wrong and they were unbelievably rude. No gesture of goodwill offered (and I asked - was told it’s not their policy to give customer’s vouchers when things go wrong). Vowed not to return but decided to give them another chance after a year. Low and behold parcel not turned up despite paying £9 for next day delivery. Customer service did little more than shrug and say it’ll be late. Wouldn’t refund the delivery and have to wait ‘for the specialist team to contact me’ in 48 hours. I won’t be giving them another chance.