So upset and annoyed with ASOS over last transaction. My order was for €196 and successfully completed through PayPal. For some reason a duplicate transaction went into PayPal and remained in pending status. As PayPal is connected to my debit card this means my actual cash in my bank account had a hold placed on it for the full amount of €196. In effect I was double charged. I contacted asos about this immediately and they apologised and said it would be 48 hours before this was rectified. Not ideal but ok. 58 hours later I contacted them again as the money remained in limbo. This time I was told ten days. I requested for this to be escalated in some way as I could not wait this long for my own money to be released. I was told it would be escalated immediately and to watch out for an email. Guess what..? Nothing happened. Almost 10 days later here I am with no money still so I contact them again (3rd time). This time I’m told actually it’s 10 WORKING days. In the meantime I have almost €200 in limbo that I can not access, bills due this week that I can not pay. If they had actually double charged me I would have had the money back by now. Surely in this day and age waiting ten working days for an error like that to be rectified is insane? Also the way customer care staff all had different information is unprofessional, as is telling me I will receive an email and then not getting one. All in all a truly awful experience with ASOS.