Wow. This is hands down the most unbelievably poor excuse for good business practice I have ever in my life come across. I have already spent hours, days, trying to get my money back from a friend's birthday gift card voucher so unless this experience truly was as unbelievable as it has been, I truly wouldn't be able to bear any more time spent on this, but people should really know. I spent hours looking through maternity clothes on the site after my friend gifted (cursed) me with money toward ASOS. Because everything is moved from your cart to your saved items after just 1 hour of shopping, I spent enough time just transferring things back over once finally finished and felt rushed into ordering and stressed the entire time. It was $350 and meant for ever0-changing maternity body clothes, so please understand how it could take a bit longer than usual. I finally placed the order, with express 2-day paid shipping so it would arrive prior to my leaving for vacation a week later. Then, 24 hours later, I receive an email from ASOS saying that my order has been spontaneously canceled due to "suspicious account details". Hmmm.... Now what oh earth would be suspicious about an account which had confirmed email and phone number, an address under my name, and a less than 1 month old gift card covering the entire amount?? It was at this point I discovered that there is next to ZERO customer service. No phone, no email, the only option for you when a company like ASOS has straight up stolen your entire gift card is to chat with people who will readily admit they can do absolutely nothing to help you with your order. Its a call center, but not even because there is no one you can actually speak to whatsoever. Instead they will tell you that they have "escalated" your issue to a department which will be able to explain what happened to you via an email which you won't even be able to respond to. After 3-4 separate chats on separate occasions, days without hearing back from this mysterious and absolutely useless department which essentially investigates itself to find out why it did this kind of thing to you, not ever even one hearing back from a supervisor which I asked to speak to several times; I finally get an email saying that they have unblocked my account and I can go ahead and keep shopping now! No answers as to why this happened, no refund for the express shipping making the arrival date days prior to even getting a response back from customer service, and the best part.. No way to even reposed to the email as it's a no-reply. So now here I am, with less money on the voucher than before and absolutely no interest in ever ordering from or dealing with ASOS again and no way to cancel the charge for the purchase of the gift card because they have now a week plater decided to go ahead and put money back onto the card that I never want to use or see ever again. Half the items I wanted to order originally, now gone. A very very thoughtful and generous gift from a close friend that was completely destroyed by the stress and lack of service caused by ASOS customer and quality care. I reiterate, not ONLY, was I not offered even an explanation, no offer to make up for this ridiculous fiasco, no voucher, but get this; not even all of the money BACK spent in the first place for an order that I have had to move to the cart 15 times, order 3 times, and " chat" with useless help about a number of times. Absolutely no recourse whatsoever. A blocked account for 5 days to not even be able to access the order or history of it. I can't stress enough the ridiculousness of this "company" all I can say is that it's primarily a scam if you let them get away with it and this company should not be in business.