I ordered some Christmas presents for my daughter in 11th December. As they did not arrive on time I requested a refund which took a number of messages to ASOS before it was agreed and finally received. The parcel eventually arrived on Christmas Eve. As an honest person I immediately contacted ASOS and said I was pleased it had arrived in time for Christmas and could I now please pay. The only option I was told was to return the items. I explained I didn’t want to return the items I wanted to keep them and just pay for them. After a long conversation with ‘customer care’ including being told I could reorder with next day delivery and still get them for Christmas! To which I did ask them if they were in fact Santa Claus! Since it took more than 2 weeks to get the delivery I suggested this perhaps might not happen and I would like to give my daughter her presents on Christmas Day. I offered to pay several times and was threatened that if I did not return the items then my future refunds would be impacted. I would NEVER use ASOS again. Be warned!!