One word to describe asos will be (Terrible). Shopped here since 2002. Been a super loyal customer I make regular purchases for myself, family and friends so I DO keep most of those orders (my card statement is proof of that) I spend a lot. But Lately they've been sending a lot of damaged goods without checking them I've even had things missing from the order with parcels arriving open which I always make note when returning those orders as to reason why I am returning it and contact live chat. Anyway now. They have Blocked my account so I went onto live chat to see what's going on and I'm being told it's due to security reasons! Without actually telling me what those security reasons are. Breach of GDPR playing with customers sensitive data and not notifying the customer of any reasons as to why they have been blocked. Asos do not look at the long term history only recent so if you make a couple of returns in a row even if you spend hundreds they will just block you. Disgusting company got rich off loyal customers like myself and then go and show thanks in this way. Furthermore seems they pay trst pilot a lot of money to keep negative reviews removed. I have provided multiple proof of my review yet no response from trust pilot team they keep removing it. Fake platform do not trust the reviews on there. I cannot wait for the day Asos go into administration and fyi that wont be long as they are reporting huge losses after the way they have been treating customers it's no wonder. Good riddance I'll take my money elsewhere plenty of better stores online these days.