ASOS was my favourite place to buy all my clothes from and I’ve spent thousands on it over the years. However, more recently, their returns and customer service has been shocking! I haven’t returned a parcel in the last year without there being a problem. They are always trying to say you haven’t sent everything back that you have and when you get in touch, they make you out as if you’re a liar! I’ve ended up just paying the full lot on several occasions because I can’t be bothered with the hassle and the long waits on the live chats. I’ve now deleted the app completely as I just don’t trust or respect them as a company anymore!