dissapointing, after years of buying from ASOS, i will never use them again frustrating and poor customer service, Ableist, and all they care about is money, not keeping customers long-term. Not to mention how disgustingly unsustainable it is to knowingly not return items that will never be worn because they don't fit. I have been buying from them for years, spending £100's per month, this month alone i have spent £600, but they could not authorise a return for a couple of small items that dont fit as i have just missed the 28 window. I missed the window as i have been on holiday and when i got back, as i am disabled and immune-supressed so had to isolate. I assumed they would be compassionate and allow me to send the items that don't fit back on this exceptional occasion. But they chose to not assist me and lose me as a customer and make me feel small for having a disability. I spoke to Carla Marie and Sumran via the customer service chat and i made it clear to them i felt discriminated against, and really upset, and ultimately i would never shop with asos again. They did not care. Date of experience: 31 July 2023